Aldrich Consulting uses LogMeIn for remote supprt. Please use the link below to Download LogMeIn Remote Support Tool. After the install package downloads, please install it.
https://secure.logmein.com/i?l=en&c=00_nhox94uevqmftn9w89zcxitc39f10vrgiq32d
While the install completes, your will see the User Account on your computer – PLEASE MAKE NOTE OF IT (Take picture) and text it to Bill along with your desktop password.